With the rise of conversational business, social media has become the one sure shot way to winning a customer’s heart.
Today, customers reach out to businesses via channels like WhatsApp, Instagram, and Facebook, which are immediate and personal. It has become crucial for businesses to be available on channels that their customers want to reach them on. They are also pressed to deliver consistent levels of support across channels, with meaningful conversations and efficient resolutions.
We are hosting a webinar on Turn Every Social Channel Into A Support Powerhouse. Our speakers will talk about how to win customers for life with seamless omnichannel support and social media engagement.
Attend this exclusive webinar to learn about:
Why Omnichannel is the Future of Customer Interactions.
New-gen support on Instagram and Facebook.
Using social media for support, engagement, selling, and reputation management.
How to strengthen your support game in the new world.
Providing superlative, consistent support across popular channels.
Harnessing the power of streamlined omnichannel support.
With 5+ years of experience in customer-centric roles in the SaaS space, Ramya works with different SMBs & mid-market organizations helping them transform & enhance their customer engagement, & customer service functions. As the Senior Partner Sales Engineer at Freshworks Inc., she spearheads the pre-sales initiatives across different countries in the Asia Pacific Region.