An inbound call center software helps you in easily managing high volumes of incoming calls using features like call diverts, IVR, call recording, etc. These are usually customer calls seeking support, technical help, answers to questions, inbound sales, customer service issues, etc. Agent routing is a crucial part of a cloud call center software. It ensures that calls are distributed among the right agents automatically. You can also use features like IVR to ensure that calls are diverted to the right team and your customers have a smooth calling experience.
Route calls to the right agent automatically using different types of routing – equal routing, sequential routing, emergency routing, and sticky agent routing.
Track and record all customer conversations. Use it later for dispute resolutions, quality and agent training purposes.
Create personalized call experiences by implementing IVR in your call flows. Use customer inputs over IVR to capture information and routing customers to the right agent.
Redirect incoming calls to any number depending on your requirements. We support both unconditional forwarding and conditional forwarding.
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