Date : 5th Nov 2019
Time : 3:00 PM To 4:00 PM
Today’s workers are used to easy and frictionless interaction with the technology they rely on. They expect to be able to use any device, no matter where they are, to do pretty much anything. And this is why so many traditional IT support tools fail to provide the experience users expect, as they force workers to log into company networks and resources, on specific laptops and devices, in order to request help for a technology problem. And when they get that support, it is most likely not mobile friendly, interactive or real-time.
Research has shown that many organizations are challenged when trying to support today’s mobile and remote workers using tools designed for an on-premise workforce. And we’ve found that leading businesses are embracing cloud-enabled remote support approaches that cause no friction for employees while giving IT the mobile, remote and real-time capabilities they need to provide better support and keep modern workers productive.
How businesses are challenged to support and provide the best experience for modern workers
Key technologies that businesses are leveraging in order to provide a frictionless support experience
The strategies leading IT organizations follow to speed resolution, reduce demand and keep end-users satisfied
How other businesses can follow the leaders steps in order to improve their own remote and cloud-based IT support capabilities
Senior Solutions Consultant - Customer Engagement and Support
Rajiv is with LogMeIn as Senior Solutions Consultant for the CES business unit. Rajiv has 9 years of experience with almost 5 years in digital customer experience space working on chatbots, AI and Machine Learning. Rajiv is a seasoned consultant and been successful in managing and delivering SaaS based customer engagement products and solutions for many Fortune 500 companies. Prior to LogMeIn, Rajiv has worked with 7.ai, Tech Mahindra and Genpact. Rajiv is an MBA from Great Lakes, Chennai and hold Bachelors in Finance.